I’ll probably hear some good natured opposition to this post from some friends at different Social Media Monitoring companies, but I stand solidly behind this advice.

No matter which social media monitoring platform you’re committed to, use others as well.

True insight comes from using several different kinds of search engines, applications and tools. That’s not a knock on the different services, it’s reflective of the monitoring environment’s reality. By using several of the different services available – mostly for no added cost – you’ll uncover deeper intelligence, greater statistics and a better understanding of the conversation.

There may be any number of reasons for this logic, whether you’re committed to paid or free tools:

• Every algorithm is different. While one tool may be capturing certain conversations quickly, another tool may be filling in the blanks in a more timely way. By cross checking different engines, you’ll be able to catch more results sooner.

• Even if you’re using a robust, feature-rich service, there are likely many different insights that the service doesn’t incorporate. Take Twitter, for example. You’re collecting tweets, but are able to drill down about the user, who the person is connected to, since when they’ve been on Twitter, frequency of Tweets, which links they’ve posted, what pictures they’ve linked to, and so on and so on and so on? The more tools you use, and some offer very specific functionalities, the greater you’ll come to understand a particular conversation.

• Backup your main monitoring service with others, just in case. In case your system is going offline for maintenance. In case results turn up missing. In case you don’t have access to a wifi network. For example, through you may be using a web based service, you may want to download mobile applications – Tweetie and Say What? come to mind – to check in while you’re away from your computer.

• Sentiment analysis. Different services go about providing this analysis in different ways. Some automate the process, relying on different “trigger” words to reach a conclusion, others assign sentiment through human analysis, while still others leave it all up to you. As a result, if you like so many of the features offered by the platform you’re committed to, but don’t “trust” how it handles sentiment, you may want to go in a different direction to gain an accurate measure.

• Unless your platform allows you to add custom RSS sources, which helps ensure that you’re not missing any results, you’ll have to find different ways to keep track of these other results.

These are just some of what could be a very long list. And in no way is this post meant to diminish the importance of finding your comfort zone with a primary platform and sticking to it. That said, a single social media monitoring platform just isn’t enough if you really want to get more out of your monitoring program.

So, I ask you, what combination of sites, tools and applications are you using? Need ideas, here’s an exhaustive directory of social media monitoring tools that will show you the potential of what’s out there.

Building on yesterday’s post about the importance of reading the links you’re collecting through social media monitoring, today we’re going to focus on tags.

What’s a tag?

Well, if you think of the web as one big filing cabinet, a tag is the label you put on a folder within the cabinet. The beauty of these files you’re using is that you can put as many labels on them as you like.

You can create these folders in one of two ways:

1. As a content producer, you’ll use the labels (re: tags) to help others who are diving into the filing cabinet find your content. Your choice of tags is important, because you have to imagine how others will use the filing cabinet and select words that are relevant to them.Content producers will tag their content when they update their blog, post videos to YouTube, add pictures to Flickr and so forth.
2. As a content consumer, you’ll use tags to organize files that you’ll want to reference again later. Social bookmarking services like Delicious provide a practical example. When you bookmark content to your Delicious account, you’re asked to provide tags for that piece of content. You can then search through your bookmarks by tag to find related information.Of course, how you tag content as a “consumer” will help others find information within the filing cabinet as well.

Why is this important for social media monitoring? Because tags are an excellent way to see how people relate the content you’re interested in to other topics. When you examine the tags attached to a particular piece of content – or several pieces of content discovered through the same keywords – you’ll gain insights that go well beyond your keywords. Ultimately, you’ll discover new information that will help you understand the topic you’re researching that much better.

How do you think of tags?

At the workshops I give at different conferences, I show those in attendance a slide with three bullet points explaining how seeds get planted:

1. You plant seeds across the web
2. You ask others to plant seeds on your behalf
3. People are planting seeds ” good and bad ones ” for you

Point is, though, if you’re not using social media monitoring tools, you’ll never really have a full handle on when and where those seeds are planted.

To monitor the social web, your options are simple enough. You can use free tools or a paid ones. Now, I don’t want this post to become about those options, as there are many resources available on the topic. The only point I want to make is this:

If you’re not clicking through and reading the links, you’re wasting your time.

It’s one thing to collect links, as I’m sure many people do. It’s easy to look at numbers and statistics. It’s fun to watch your influence and reach grow far and wide across the web.

However, and I don’t say this lightly, if you’re not bothering to click through and read, don’t bother at all.

All the real insights come from reading.

All the relationships you’ll build will come from knowing where to interact.

And none of this can really happen unless you’re reading the posts, threads, Tweets, status updates and comments you’re collecting.

If you don’t have the time to do it yourself, have someone help you gain these insights and guide your participation. But even with a little help, take a little bit of time to read what people are saying about you. At minimum, it’ll give you a feel for the social media environment you didn’t have before.

How are you gaining insights from your social media monitoring program?

Fair is fair. When you call out social media monitoring companies for not responding and question whether they’re even listening, you have to give credit to those who are paying attention.

So here’s a list of all the companies that have responded to the original challenge so far. These 140-character descriptions of social media monitoring services where either added a few weeks back, by commenting on the last post here at Planting Seeds or through Twitter this time around.

You should also note that Tuesday’s post was also syndicated over at The Customer Collective, which generated quite a bit of attention. You can see the conversation in the comments over there. And you can see just how much discussion this topic generated by checking out BackTweets (Planting Seeds post | The Customer Collective post).

Onto the list:

THE ORIGINAL SIX

• CustomScoop @All4Monitoring CustomScoop: Fast/accurate/affordable online news clips/social media monitoring. 24/7 Dashboard-Email Alerts-Custom Reports

• radian6 @All4Monitoring Real-time tracking, slice’n dice analysis, influencer scoring, workflow/team feats., platform API, Salesforce & Web trends Integ.

• Catherine_VZ @All4Monitoring Attensity: Monitor+analyze+respond 2 social med+email+surveys etc: deep sentiment+intent 2 buy+intent 2 churn+other reports.

• Blake Cahill @All4Monitoring @visible_tech here. A comprehensive social web listening, learning, engagement, & BI SaaS platform for brands & agencies

• vishals @All4Monitoring #Viralheat Real-time social media analytics #a4m

• Intelligence Pro @All4Monitoring Blog monitoring, search profiles, five presentations - graph, latest by authority, latest from prefered, frequent, search

THE COMMENTERS

• gianandrea facchini
Buzzdetector, a company monitoring and delivering strategic insights to his customers. http://www.buzzdetector.com (in Italian but with a presentation in English, too)

• Zak
Moreover’s Newsdesk tool is the one-stop shop for marketing pros delivering real-time news & social media monitoring

• Ari Newman (Filtrbox)
@all4monitoring easy 2 use, real-time, unl. keywords, drill-down, analysis, custom-branding, sentiment, team collab, API, influence, less $$

• Shanna Gordon
@bdbrandprotect - finding a needle in a haystack as opposed to a data dump, assessing sentiment and influence, providing useful analytics.

NEW TWEETS

• socialscape Listening, Strategizing, Engaging. Real-time analytics that assess influencers, trends and insights within social media

• RepuTrack™ we combine real-time retrieval of relevant online convo w/ human review. See http://www.reputationmonitoring.com for precision ORM

• filtrbox easy 2 use, real-time, unl. keywords, drill-down, analysis, custom-branding, sentiment, team collab, API, influence, less $$

• jeanju
Sid Lee provides Brand Monitoring Service based on quality analysis not only focus on tools.

UPDATES

18 September:

• ImpactWatch provides real-time monitoring of all types of media with powerful reporting tools and customizable metrics.

19 September

*

We’ll keep this challenge open ended. If you’re a social media monitoring company offering a free or paid tool, let us know in 140 characters what you’re all about. Send a tweet to @all4monitoring or #a4m or leave your comment here, after the original post or over at The Customer Collective.

We’ll use this post as the master list.

It started with a simple Tweet from @all4monitoring:

“In the social media monitoring business? If you’re a free or paid tool, describe your service in 140 characters. #a4m“

After the first three responses, I posted this a day later:

“@radian6, @CustomScoop + @Socialscape responded to this: http://bit.ly/37EZnT. Are other social media monitoring companies listening?”

In total, over a few days, six social media monitoring companies responded to these tweets. Six.

Hats off to those who did respond, including the following (in chronological order):

• CustomScoop
@All4Monitoring CustomScoop: Fast/accurate/affordable online news clips/social media monitoring. 24/7 Dashboard-Email Alerts-Custom Reports

• radian6
@All4Monitoring Real-time tracking, slice’n dice analysis, influencer scoring, workflow/team feats., platform API, Salesforce & Web trends Integ.

• Catherine_VZ
@All4Monitoring Attensity: Monitor+analyze+respond 2 social med+email+surveys etc: deep sentiment+intent 2 buy+intent 2 churn+other reports.

• Blake Cahill
@All4Monitoring @visible_tech here. A comprehensive social web listening, learning, engagement, & BI SaaS platform for brands & agencies

• vishals
@All4Monitoring #Viralheat Real-time social media analytics #a4m

• Intelligence Pro
@All4Monitoring Blog monitoring, search profiles, five presentations - graph, latest by authority, latest from prefered, frequent, search

So my question became, as noted in the title of the post, “Are social media monitoring companies even listening, let along responding?”

You would think it’s a natural.

Thanks to bit.ly, I can tell you that the link was clicked 75 times, which would indicate to me that some of these companies are at least listening. However, in a world where it’s vital to plant seeds to get yourself on the radar of potential customers, why didn’t more than six companies bother to respond? Especially to a Twitter account that identifies itself as:

“All about monitoring, including links, pointers and the odd challenge to companies to see if they’re listening. Are you all for monitoring?”

So, social media monitoring companies, are you practicing what you preach? Feel free to answer on Twitter (@all4monitoring or #a4m) or by posting a comment below.

Consider this for a second: there are millions and millions of websites out there and billions and billions of pages of content online. So what are you going to do to reach people, knowing that it’s a difficult task to get them to your website?

You Plant Seeds online. You build outposts. You get out there on other sites and work it.

Today, I’ve added a new seed to the effort, creating a Facebook Page for Transmission Content + Creative, my business.

No doubt that it’s a work in progress, but I’d love to know what you think. Head on over and add your thoughts to the discussion board, post a review, answer a poll question or add a picture or video. Remember, same thing applies there as applies here - the page is just as much yours as it is mine. So have fun with it.

You’ll find the page here: Transmission Content + Creative on Facebook.

I hope I’ll find you there.

UPDATE: Seems the link to the TC+C page isn’t working properly. Here’s the right destination, plus I’ve corrected the ones above. Sorry!

Planting Seeds can be attempted in many shapes and forms.

Yesterday, one came by mail.

After signing up to attend The Power Within event in Montreal later this month, I received not only a thank you email from Matthew Cheung almost immediately after he took my call and helped me secure tickets, but he also followed up with a hand-written card that arrived yesterday.

It’s a branded Power Within card, included Matthew’s business card and the message was appreciative and thankful.

So how does this help the Power Within cultivate and grow their brand?

• It establishes them as a courteous and appreciative business
These events are priced fair, yet they’re not inexpensive, plus, they do take up a full day. The simple thank yous tell me that they appreciate and understand my commitment to them.

• This response it human
The personal touch of a hand-written note and reaching out in a simple, honest, kind way helps me understand that they’re in the business of building relationships and that they’re people focussed.

• It’s right on brand
The whole event is designed to build spirit. From their website:

“The Power Within produces motivational and training programs for the general public and corporations: full-day inspirational, motivational and entertaining events with the power to ignite your spirit!”

The small effort that landed in mailbox will put me in the right frame of mind when I go to the event. It sets up an expectation, as well.

• Plus it matched my only other human contact experience with them
When I called to order tickets, Matthew answered the phone. There was no voice message, no waiting on the line, no redirects or rerouting. The call was handled from the start by one person and one person only. The note reinforced the personalized service of the phone call.

The result of all this? I’m writing about it here and I’ve talked about it to colleagues and friend.

Small gesture on their part. And they get powerful word of mouth in return.

So what do you do to distinguish your business on a personal level?

There are many ways you can plant seeds. Some online, some offline.

Some methods, however, are rooted in both in a very tight way. Take the Age of Conversation charitable book effort, for example.

The effort is all about leveraging and mobilzing online connections and cementing them in a book. New publishing leads to traditional publishing. And it’s almost entirely promoted by new online channels.

The result? Every author is planting seeds in very real ways.

• In the book itself, the chapter stands as testament to our thoughts and beliefs
• Links have been been planted on blogs from all over the world
• Podcasts are being recorded, furthering our exposure and reach
• A Facebook group is another place to congregate and meet others
• The AOC blog is furthering the conversation

And so on and so forth.

The thing is, though, none of the above have been my motivation. What was? For one, the charity we’re supporting. And, secondly, it’s a great chance to connect to new voices, meet new people and build fresh relationships. Just having had the chance to record a podcast with a handful of contributors from around the world was reward enough.

To support Variety, our charity, and meet 230+ contributors, just click on any one of the links below.

• Buy the book at Lulu.com

• Meet the authors:

Adrian Ho, Aki Spicer, Alex Henault, Amy Jussel, Andrew Odom, Andy Nulman, Andy Sernovitz, Andy Whitlock, Angela Maiers, Ann Handley, Anna Farmery, Armando Alves, Arun Rajagopal, Asi Sharabi, Becky Carroll, Becky McCray, Bernie Scheffler, Bill Gammell, Bob LeDrew, Brad Shorr, Brandon Murphy, Branislav Peric, Brent Dixon, Brett Macfarlane, Brian Reich, C.C. Chapman, Cam Beck, Casper Willer, Cathleen Rittereiser, Cathryn Hrudicka, Cedric Giorgi, Charles Sipe, Chris Kieff, Chris Cree, Chris Wilson, Christina Kerley (CK), C.B. Whittemore, Chris Brown, Connie Bensen, Connie Reece, Corentin Monot, Craig Wilson, Daniel Honigman, Dan Schawbel, Dan Sitter, Daria Radota Rasmussen, Darren Herman, Dave Davison, David Armano, David Berkowitz, David Koopmans, David Meerman Scott, David Petherick, David Reich, David Weinfeld, David Zinger, Deanna Gernert, Deborah Brown, Dennis Price, Derrick Kwa, Dino Demopoulos, Doug Haslam, Doug Meacham, Doug Mitchell, Douglas Hanna, Douglas Karr, Drew McLellan, Duane Brown, Dustin Jacobsen, Dylan Viner, Ed Brenegar, Ed Cotton, Efrain Mendicuti, Ellen Weber, Eric Peterson, Eric Nehrlich, Ernie Mosteller, Faris Yakob, Fernanda Romano, Francis Anderson, Gareth Kay, Gary Cohen, Gaurav Mishra, Gavin Heaton, Geert Desager, George Jenkins, G.L. Hoffman, Gianandrea Facchini, Gordon Whitehead, Greg Verdino, Gretel Going & Kathryn Fleming, Hillel Cooperman, Hugh Weber, J. Erik Potter, James Gordon-Macintosh, Jamey Shiels, Jasmin Tragas, Jason Oke, Jay Ehret, Jeanne Dininni, Jeff De Cagna, Jeff Gwynne & Todd Cabral, Jeff Noble, Jeff Wallace, Jennifer Warwick, Jenny Meade, Jeremy Fuksa, Jeremy Heilpern, Jeroen Verkroost, Jessica Hagy, Joanna Young, Joe Pulizzi, John Herrington, John Moore, John Rosen, John Todor, Jon Burg, Jon Swanson, Jonathan Trenn, Jordan Behan, Julie Fleischer, Justin Foster, Karl Turley, Kate Trgovac, Katie Chatfield, Katie Konrath, Kenny Lauer, Keri Willenborg, Kevin Jessop, Kristin Gorski, Lewis Green, Lois Kelly, Lori Magno, Louise Manning, Luc Debaisieux, Mario Vellandi, Mark Blair, Mark Earls, Mark Goren, Mark Hancock, Mark Lewis, Mark McGuinness, Matt Dickman, Matt J. McDonald, Matt Moore, Michael Karnjanaprakorn, Michelle Lamar, Mike Arauz, Mike McAllen, Mike Sansone, Mitch Joel, Neil Perkin, Nettie Hartsock, Nick Rice, Oleksandr Skorokhod, Ozgur Alaz, Paul Chaney, Paul Hebert, Paul Isakson, Paul McEnany, Paul Tedesco, Paul Williams, Pet Campbell, Pete Deutschman, Peter Corbett, Phil Gerbyshak, Phil Lewis, Phil Soden, Piet Wulleman, Rachel Steiner, Sreeraj Menon, Reginald Adkins, Richard Huntington, Rishi Desai, Robert Hruzek, Roberta Rosenberg, Robyn McMaster, Roger von Oech, Rohit Bhargava, Ron Shevlin, Ryan Barrett, Ryan Karpeles, Ryan Rasmussen, Sam Huleatt, Sandy Renshaw, Scott Goodson, Scott Monty, Scott Townsend, Scott White, Sean Howard, Sean Scott, Seni Thomas, Seth Gaffney, Shama Hyder, Sheila Scarborough, Sheryl Steadman, Simon Payn, Sonia Simone, Spike Jones, Stanley Johnson, Stephen Collins, Stephen Landau, Stephen Smith, Steve Bannister, Steve Hardy, Steve Portigal, Steve Roesler, Steven Verbruggen, Steve Woodruff, Sue Edworthy, Susan Bird, Susan Gunelius, Susan Heywood, Tammy Lenski, Terrell Meek, Thomas Clifford, Thomas Knoll, Tim Brunelle, Tim Connor, Tim Jackson, Tim Mannveille, Tim Tyler, Timothy Johnson, Tinu Abayomi-Paul, Toby Bloomberg, Todd Andrlik, Troy Rutter, Troy Worman, Uwe Hook, Valeria Maltoni, Vandana Ahuja, Vanessa DiMauro, Veronique Rabuteau, Wayne Buckhanan, William Azaroff, Yves Van Landeghem

Tags: Ageof Conversation, Gavin Heaton, Drew McLellan, Collbaration, Lulu.com, Mark Goren, PlantingSeeds.ca, Planting Seeds, Planting Seeds Online, AOC2, Age of Conversation 2, Social Media, Social Networking, Charity, Variety, Variery The Children’s Charity

Of all the ways you have to Plant Seeds online, do you often think about maxing out the potential of your email signature? This past week, thanks to Mashable, I came across this great litte add-on that helps you promote all your social networks and chat services in your signature. From the Mashable article:

“WiseStamp is a FireFox extension that lets you add a personalized signature on any webmail service such as Gmail, Yahoo, AOL mail, and Hotmail. If that wasn’t cool enough it also allows you to add your signature to just about any webpage (as long as it supports HTML), such as Google Docs, Zoho Docs, etc.”

So Wisestamp allows you to add all your networks, identifies them with the network’s icon, and allows the people you’re emailing to click through to your profile on each particular network. To make it even better, you can add text and make that linkable too.

My signature now looks like this:

The one thing I wish it also supported: Animated feed headlines. (Gmail doesn’t support this Feedburner feature - easily, at least.)

So how do you use your signature to promote your profiles? Let’s share some tips and tricks.

Tags: PlantingSeeds, Planting Seeds online, Email, Email Signature, Social Media, Social Networks, Social Networking, Personal Branding, Personal Brand,

Planting Seeds, for many people and businesses, often starts way before you ever leave a single trace online. For many, the first step to jumping into an online life means becoming familiar with what’s going on and what’s being said.

When I coach clients, I explain that this is a three step process at first – and then the three steps merge into one over time.

WHAT ARE THE THREE STEPS?

1. Listening: Monitoring what’s being said, understanding the new online culture, keeping tabs on keywords
2. Responding: Acknowledging what’s being said, adding value to the community, acting as a resource
3. Initiating: Blogging, micro-blogging, sharing, participating in social networks

Visually, these three steps stand independently at first. You may be in the “listening” mode for a long while before you ever decide to respond to or initiate a conversation. However, as you move from one to the other, they merge into one, all becoming one function.

It would kind of look like this at first:

At this point, you’re taking baby steps, getting comfortable, finding your way into your new online life.

But once you move from one step to the next, these efforts become one:

Now, listening, responding and initiating is all one activity, an ongoing process, an approach to commit to.

Over the next couple of days, we’ll delve into this further, get to understand each function, and break down the different ways you can participate at each level.

If you have thoughts about the LRI model, I’d love to hear your comments below.

Tags: PlantingSeeds, Planting Seeds Online, Listening, Responding, Initiating, Monitoring, Blogging, Micro-blogging, Sharing, Social Media, Social Networks, Adding Value, Keywords