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Social media monitoring? Make sure to read!

10 November 2009, 10:31 pm

At the workshops I give at different conferences, I show those in attendance a slide with three bullet points explaining how seeds get planted:

  1. You plant seeds across the web
  2. You ask others to plant seeds on your behalf
  3. People are planting seeds ” good and bad ones ” for you

Point is, though, if you’re not using social media monitoring tools, you’ll never really have a full handle on when and where those seeds are planted.

To monitor the social web, your options are simple enough. You can use free tools or a paid ones. Now, I don’t want this post to become about those options, as there are many resources available on the topic. The only point I want to make is this:

If you’re not clicking through and reading the links, you’re wasting your time.

It’s one thing to collect links, as I’m sure many people do. It’s easy to look at numbers and statistics. It’s fun to watch your influence and reach grow far and wide across the web.

However, and I don’t say this lightly, if you’re not bothering to click through and read, don’t bother at all.

All the real insights come from reading.

All the relationships you’ll build will come from knowing where to interact.

And none of this can really happen unless you’re reading the posts, threads, Tweets, status updates and comments you’re collecting.

If you don’t have the time to do it yourself, have someone help you gain these insights and guide your participation. But even with a little help, take a little bit of time to read what people are saying about you. At minimum, it’ll give you a feel for the social media environment you didn’t have before.

How are you gaining insights from your social media monitoring program?

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3 Responses
  • Mark Goren | Transmission Content + Creative

    This conversation is also taking place over at The Customer Collective. Feel free to add your two cents over there:

    http://thecustomercollective.com/TCC/43733

  • uberVU - social comments

    Social comments and analytics for this post…

    This post was mentioned on Twitter by ralphmercer: Social media monitoring? Make sure to read! http://bit.ly/34o4h8...

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    Is social media a fad? Check out this great video by Socialnomics, I think you'll see that the question is well answered.